Refund policy

Return & Refund Policy

At Freakzo, all our products are made-to-order specially for you. Because of this, we follow a strict return and refund policy.

🔁 Returns Eligibility (Exchange only.)

We only accept returns or replacements in the following cases:

  • You received a damaged product

  • You received a wrong product

  • Size issues

  • The product has a manufacturing defect

⛔ Non-Returnable Cases

We do not accept returns or refunds for:

  • Change of mind

  • Color variation (due to screen differences)

  • Incorrect address provided by customer

🎥 Mandatory Proof

To process any return or replacement request, you must provide:

  • Unboxing video (without cuts)

  • Clear images of the issue

Without proper proof, we will not be able to process the request.

⏳ Return Window

You must contact us within 3 days of delivery to raise a request.

🔄 Replacement Policy

  • Eligible products will be replaced (not refunded)

  • Replacement will be shipped within 5–7 business days

💰 Refund Policy

Refunds are only applicable if:

  • Replacement is not possible

In such cases:

  • Refund will be processed within 3–5 business days to original payment method

🚚 Shipping

  • Return shipping will be handled by us in approved cases only

  • Customers are not required to ship products themselves unless instructed

📩 Contact Us

For any return or refund requests, contact us at:
Email: support@freakzo.com

We aim to provide the best experience, and your satisfaction is important to us. Thank you for shopping with Freakzo!